Have a question? We've got you covered. Browse the topics below or contact us anytime.
Shipping & Delivery
How long does delivery take within Pakistan?
Standard delivery across Pakistan typically takes 3–5 business days. Orders to major cities like Karachi, Lahore, and Islamabad may arrive sooner. You'll receive a tracking link as soon as your order is dispatched.
How much does shipping cost?
Shipping charges are calculated at checkout based on your location and order size. We occasionally run free shipping promotions — follow us on social or subscribe to our newsletter to stay updated!
Do you ship internationally?
We currently focus on deliveries within Pakistan. International shipping options may be available in the future — stay tuned for updates!
Can I track my order?
Yes! Once your order is shipped, you'll receive an email or SMS with a tracking number. You can use this to monitor your delivery in real time.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received. Please contact us to initiate a return.
My item arrived damaged. What should I do?
We're so sorry to hear that! Please contact us within 48 hours of receiving your order and share clear photos of the damage. We'll arrange a replacement or refund as quickly as possible.
How long does it take to receive a refund?
Once we receive and inspect your returned item, refunds are processed within 5–7 business days. The amount will be credited back to your original payment method.
Payments
What payment methods do you accept?
We accept a range of payment options including credit/debit cards, bank transfers, and Cash on Delivery (COD) for eligible areas. All online payments are secured with SSL encryption.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available for most locations across Pakistan. Simply select COD at checkout and pay when your order arrives.
Is it safe to enter my card details on your website?
Absolutely. Our store uses industry-standard SSL encryption to keep your payment information safe. We do not store your card details on our servers.
Products & Stock
Are your products authentic and high quality?
Yes! Every piece in the Ziora Home collection is carefully curated for quality and aesthetic. We take pride in offering premium home decor that elevates your living spaces.
An item I want is out of stock. Will it come back?
Many of our popular items are restocked regularly. You can sign up for restock alerts on the product page, or reach out to us directly and we'll keep you posted.
How do I care for my Ziora Home products?
Care instructions vary by product material. General tips: dust decorative items regularly with a soft cloth, avoid prolonged exposure to direct sunlight, and keep away from moisture unless specified otherwise. Specific care info is listed on individual product pages.
Orders & Support
Can I change or cancel my order after placing it?
We process orders quickly! If you need to make a change or cancellation, please contact us within 12 hours of placing your order. Once dispatched, we're unable to make changes.
I didn't receive an order confirmation email. What should I do?
Please check your spam or junk folder first. If it's not there, double-check that the email address you entered at checkout is correct. You can also contact us and we'll resend your confirmation.
How can I get in touch with Ziora Home?
We'd love to hear from you! You can reach us via our Contact page, or message us directly on our social media channels. We aim to respond within 24 hours.